Avis déposé par Niko sur l'assurance moto de AMV

Note moyenne pondérée
2
Détail de la note
  • Niveau des prix
  • Satisfaction
3ème en courtier moto
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Avis publié le 24/11/2019 suite à une expérience le 13/11/2019

Avis modéré par Opinion Assurances

Excuse my English but this review can help other English speaking customers who are looking for moto insurance. AMV is not a bad choice. You can get your green card online fast and be on the road in a few hours. The problem that i have is that over a year ago, an Uber driver decided to stop infront of me, because he missed his left turn and back up with his car to my, stopped, motorcycle. He broke my front mud guard and we did the friendly accident report. Now, being a full risk customer of AMV and paying almost 100 euros per month for moto insurance, i declared the sinister. My motorcycle was left in the atelier for 2 months, i could not drive it, it was not repaired because they said they cannot find the part so eventually, i decided to take my moto back from the atelier so i can use it again to go to work. I purchased the mudguard for 34 euros online, install it myself et voila. What did AMV do? First, they declared the sinister as 100% my fault (i was stopped and a car reversed on me, how can this be 100% my fault is crazy) and they increased my malus to 1.06. What is even worst is that 1 and a half years later, today, i purchased a second moto. When i tried to insure it with AMV they are telling me i am considered high risk and they will not insure it. Unbelievable. At 42 years of age, i have been driving for 20 years with 0 history of accidents besides that and that is what i get. I am afraid i will take my car and 2 motorcycle insurance business elsewhere if they do not do something about it. Another insurer will be happy to take the 250 euros per month from me. Besides the negative, they are a big insurance company, partnered with a lot of atelier, they do respond fast and they did take care of a sinister that had happened to my car. Unfortunately i still cannot talk to someone that speaks English in that insurance company. Not a real problem for the French but this info may seem help full for foreigners living in France. Excuse my English and thank you.

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AMV a répondu à l'avis de Niko
Réponse apportée le 25/11/2019

Bonjour Niko, votre avis a attiré toute notre attention et nous regrettons votre insatisfaction. Vous avez accepté de nous transmettre vos coordonnées via le site Opinion Assurances, ce qui va nous permettre de vous identifier. Nous allons faire un point sur votre dossier et revenir vers vous. Cordialement, Sophie, Relations clients AMV.

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