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Avis déposé par Ava sur l'assurance auto de L'olivier Assurance

Note moyenne pondérée
2.5
Détail de la note
  • Niveau des prix
  • Satisfaction
1er en assurance auto
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Avis publié le 17/02/2020 suite à une expérience le 11/02/2020

Avis modéré par Opinion Assurances

In terms of insurance amount, they are good, BUT: 1- they increase the insurance amount each year, even though you don't have any accident and you increase your bonus point! It doesn't matter, you have to pay more next year! Then you have to call them and argue with them and they will reimburse you half of the amount of the price that they increased! 2- Also, although, I have the option of a replacement car, apparently it only works in France. So if you have a problem in other countries (Germany, Belgium, etc) they say that they can neither provide you a replacement car nor pay for the rental car that you have to take for replacement. This is NOT written in my contract. and I have the replacement car in my contract without any condition! So you get what you pay for!

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L'olivier Assurance a répondu à l'avis de Ava
Réponse apportée le 18/02/2020

Hi Ava, I'm truly sorry if your insurance amount for this new year increase. Without claim, it could be difficult to understand the reason of increase price. So, you must know that every year we reassess the price according to more than 70 different statistics (for example : address, type of vehicle, claim ratio). Our loyalty service study your contract and can adapt it if your information involved. I'm sorry if the new price stay higher than the first year. About the replacement car, you're right, it only works in France and it was writting in our general policy conditions. But in case of breakdown in other country (written on your certificate of insurance), you're going to be supply. You can find our general policy conditions directly on your website and I can share them if you'd like. Don’t hesitate to give me your contract number. Best regards Maeva, L'olivier Assurance

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